Norton Peskett Complaints Procedure
We aim to offer all of our clients an efficient and effective service. You are welcome to send us compliments, complaints or suggestions but if you are unhappy with any aspect of our service you should feel free to raise the matter promptly with the Fee Earner with conduct of your case. We would much prefer that any misunderstandings are dealt with at an early stage than to have a client who is any way dissatisfied.
However should there be any matter which we cannot resolve, you may write to the firm’s designated Complaints Handler and Senior Partner, Robert Barley at the following address:-
Mr R Barley
148 London Road North
Lowestoft
Suffolk
NR32 1HF
Mr Barley will deal with your complaint within eight weeks, although this may be sooner if this is a relatively simple matter. You have 12 months to complain to us from the time that you realise that there is a problem. If you are not satisfied with the way that your complaint has been dealt with you are at liberty to contact the Legal Ombudsman at the following address:-
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
We are regulated by the Solicitors Regulations Authority who deal with professional conduct complaints. The SRA can be contacted at the following address:-
The Cube
199 Wharfside Street
Birmingham
B1 1RN